We love helping out our customers at AnssrIO and we have a range of support options here are some details, contact us for more information!
Built in SLA's
To get support for any AnssrIO service couldn't be simpler, just enable an SLA. You can switch on an SLA on a single model, and get billed by the hour. No fixed length contracts or massive up front costs. Pay monthly for what you require.
Essential support is operating system support via Ubuntu Advantage. Get patches and security updates for your systems supplied to your server via the UA program and our partners at Canonical.
On top of Ubuntu Advantage Standard support is UK office hours support for your charms and services. We're here to help you with software issues and advice. We can help extend your platform, fix bugs or perform software upgrades, just ask!
Advanced support is the gold standard of Anssr Support, 24/7/365 help for your data processing or analytics platform. We help make sure that your data platforms keep running whatever the issue.
Need a data processing or analytics platform but don't want to run your own? No problem, we have many years experience running data platforms. We know how to scale, optimise and monitor platforms so you don't have to. To find out how we can help run your data platform, get in touch!
Something a little different? Got a requirement you don't think fits into the categories above? Not a problem, give us a call and one of our team be happy to discuss your requirements and see how we can help you get up and running smoothly.
Want to get in touch with other community members, developers and generally good people? Swing by our forums and say hi!
We also hang out both on IRC and Slack. Find us on the #juju channel on the Freenode IRC service, or join our Slack community.